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Created by Michelle Cheetham
Created on May 28, 2024

View of outcome progression notes for all Support Assistants

All Support Assistants would benefit from seeing the outcome progression notes added by others, even if they are not currently scheduled to visit that person

Customer Challenge

New members of staff need to be able to see the person's history to have an idea of how they are progressing before they work with them. In Extra Care there can be a need to attend to someone in a corridor, in addition to a scheduled visit, so need to be able to see their notes

Business Case

Is there any reason why all staff potentially working with someone shouldnt be able to see a holistic view of that person?

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  • Admin
    Shy Ghani
    Reply
    |
    Jul 23, 2024

    We understand the request, and we will open this idea up for voting to understand the priority.

  • Michelle Cheetham
    Reply
    |
    Jun 5, 2024

    Hi Shy

    Yes, we have Extra Care units who respond to every day occurrences that may not happen be in a person's room.
    It would be helpful if they could see the recent notes from those who have undertaken visits and be able to add a note, even if they don't have a scheduled call.

    Kid regards

    Michelle Cheetham
    Project Manager
    Adults Health and Communities
    Wakefield Council
    mcheetham@wakefield.gov.uk
    Tel: 01924 305444
    Mob: 07717653243 (please contact me on this number)
    www.wakefield.gov.uk

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  • Admin
    Shy Ghani
    Reply
    |
    Jun 4, 2024

    Hi Michelle,

    Just to confirm the ask is to add a mechanism to be able to view any persons records regardless if they have a scheduled visit?

    Thanks,