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Created by Michelle Cheetham
Created on Apr 23, 2025

CCL reimagining - more flexibility re shifts

CCL needs more flexibility to cater for people working different shifts.

Customer Challenge

We have carers in Extra Care who works hours that are outside of the pre-assigned earlies/afters shift, they can’t be assigned a run. Runs - must have the same start and end times to make up a run with 4 people. So, for these people, the work has to be manually placed on them. There needs to be a way to be able to incorporate their shifts into the Run pattern, whilst still being able to auto allocate the majority of the calls. We have trialled Maxcare but it is not suitable as it affects continuity of care.

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  • Admin
    Shy Ghani
    Apr 30, 2025

    Hello,

    We will make this problem available for voting.

    As outlined in the previous Product webinar, we are starting the process of planning the rebuild of our scheduling solution and will make sure this requirement is covered within the new solution.